At Natura Travel, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains what information we collect through natura-travel.com, why we collect it, how we use it, who may receive it and what rights you may have regarding your personal data.
This policy applies when you browse our website, contact us, request a personalised Madagascar itinerary or use any of our online forms.
For information about the operator of this website, please see our Legal Notice.
1. Who Is Responsible for Your Personal Data?
The data controller for personal information collected through this website is:
Natura Travel
43, rue Rainandriamampandry
101 Antananarivo
Madagascar
Email: [email protected]
Phone: +261 (0)34 30 966 56
Phone: +261 (0)37 59 050 78
Website: natura-travel.com
You can learn more about Natura Travel and our approach to organising journeys in Madagascar on our About Us page.
2. Personal Information We Collect
The information we collect depends on how you interact with Natura Travel.
Information You Provide to Us
When you contact us or request help planning a trip, we may collect information such as:
- first and last name;
- email address;
- phone number;
- preferred travel dates;
- number of travellers;
- travel preferences and interests;
- destination or itinerary preferences;
- accommodation preferences;
- information included in your message;
- other information you voluntarily provide when discussing your journey.
This information helps us understand your requirements and prepare an appropriate travel proposal.
You can see examples of the journeys we organise on our Madagascar tours page.
Information Collected Automatically
When you browse natura-travel.com, certain technical information may be collected automatically by the website, hosting provider or analytics tools.
This may include:
- IP address;
- browser and device type;
- operating system;
- pages visited;
- approximate visit duration;
- referring website or search engine;
- technical information required for website security and performance.
This information is generally used to operate, protect and improve the website.
3. Why We Use Your Personal Information
We may use personal information for the following purposes:
- to respond to enquiries;
- to understand your travel requirements;
- to prepare personalised itineraries and quotations;
- to communicate with you before, during and after a booking;
- to organise accommodation, transport, guides, activities and other travel services;
- to manage confirmed bookings;
- to provide information relevant to your trip;
- to improve the functionality and performance of our website;
- to protect our website against fraud, misuse or security threats;
- to comply with applicable legal, accounting or administrative obligations.
Information provided in connection with a trip is used primarily to respond to your request and, where applicable, to organise the services you have asked us to provide.
Bookings and travel arrangements are also subject to our Terms and Conditions.
4. Legal Basis for Processing
Depending on the circumstances and applicable law, we process personal information because:
- it is necessary to respond to a request you have made;
- it is necessary to prepare or perform travel services requested by you;
- we have a legitimate interest in operating, protecting and improving our website and services;
- you have provided your consent where consent is required;
- processing is necessary to comply with a legal obligation.
Natura Travel processes personal data in accordance with applicable data protection requirements, including Madagascar’s rules relating to the protection of personal data.
Where additional data protection legislation applies to a traveller, including legislation applicable in the traveller’s country of residence, additional rights may also apply.
5. Travel Partners and Service Providers
To prepare or operate a journey, Natura Travel may need to share relevant information with trusted third parties involved in providing the requested travel services.
These may include:
- hotels and lodges;
- guides and drivers;
- transport providers;
- airlines or flight service providers where applicable;
- activity and excursion providers;
- national parks and reserves where required;
- other local travel partners necessary to organise the itinerary.
Only information reasonably necessary to arrange or provide the relevant service should be shared.
For example, a hotel may require a traveller’s name and arrival information in order to confirm accommodation.
6. Technical Service Providers
We may also use third-party companies to operate and maintain the website or our communications.
These may include providers of:
- website hosting;
- website maintenance;
- email services;
- website security;
- backups;
- analytics;
- anti-spam or form protection;
- payment services, if such services are used for a particular booking.
These providers may process limited personal information on our behalf where necessary to provide their services.
We do not sell your personal information to third parties.
7. Cookies
Natura-travel.com may use cookies and similar technologies to ensure that the website works correctly, improve its performance and understand how visitors use the site.
Essential Cookies
Some cookies are technically necessary for the website to function correctly, provide security or remember essential settings.
These cookies may be placed without being used for advertising purposes.
Analytics Cookies
Where analytics tools are enabled, cookies or similar technologies may be used to understand information such as which pages are visited, how visitors arrive on the website and how the website performs.
Where consent is legally required for non-essential cookies, these technologies should only be activated after the visitor has provided the appropriate consent.
Managing Cookies
Where a cookie consent tool is available on the website, visitors can use it to accept, refuse or modify their cookie preferences.
Visitors can also manage or delete cookies through their web browser settings.
Disabling certain cookies may affect some website functionality.
8. Google Analytics and Other Analytics Tools
Natura Travel may use analytics services such as Google Analytics to understand website traffic and improve natura-travel.com.
Depending on the configuration used, analytics providers may receive technical information such as IP address, device information, browser information and pages viewed.
Where required by applicable law, analytics tracking should only be activated after the visitor has given the appropriate consent.
If Natura Travel changes, removes or adds analytics or advertising tools, this Privacy Policy and the website’s cookie configuration should be updated accordingly.
9. International Data Transfers
Natura Travel operates from Madagascar and works with travellers, suppliers and technology providers in different countries.
As a result, personal information may in some circumstances be processed or transferred outside the country in which the traveller resides.
Where international transfers of personal information are subject to specific legal requirements, Natura Travel and its service providers should use the appropriate protections required by applicable law.
10. How Long We Keep Personal Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and for any applicable legal, accounting, administrative or contractual requirements.
The appropriate retention period may depend on the nature of the information.
For example:
- information relating to a new enquiry may be kept while we communicate with the traveller and for a reasonable period afterwards;
- information relating to a confirmed booking may need to be retained for longer for operational, accounting or legal purposes;
- technical logs may be kept for a limited period for website security and maintenance;
- cookie retention periods depend on the type of cookie and the service concerned.
When personal information is no longer required, it should be securely deleted or anonymised where reasonably possible.
11. How We Protect Personal Information
Natura Travel takes reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.
Measures may include:
- HTTPS encryption for the website;
- controlled access to personal information;
- secure passwords and account access;
- website security measures;
- backups;
- limiting access to information to people who require it for their work.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
12. Your Data Protection Rights
Depending on the law applicable to your personal information, you may have the right to:
- ask whether we hold personal information about you;
- request access to your personal information;
- request correction of inaccurate or incomplete information;
- request deletion of information where legally permitted;
- object to certain uses of your information;
- withdraw consent where processing is based on consent;
- request that certain processing be restricted;
- exercise other rights provided by applicable data protection legislation.
To exercise a privacy-related right, please contact:
We may need to verify your identity before responding to certain requests.
13. Marketing Communications
Natura Travel will not use an enquiry submitted for a Madagascar trip as automatic permission to send unrelated marketing communications.
Where we offer newsletters or promotional communications requiring consent, visitors should be given a clear choice before subscribing.
If you have subscribed to marketing communications, you may request to stop receiving them at any time.
Transactional communications relating to an enquiry, quotation or confirmed booking are not considered general marketing communications.
14. Information About Other Travellers
When one person provides information about another traveller, for example a partner, family member or other member of a travelling group, the person providing the information should ensure that they are authorised to provide it where required.
Only information reasonably necessary to organise the journey should be provided.
15. Sensitive Personal Information
Please avoid sending sensitive personal information unless it is genuinely necessary to organise your journey.
In some circumstances, travellers may voluntarily provide information concerning health, allergies, dietary requirements, mobility or other special requirements.
Where such information is necessary to safely organise a trip or requested service, it should be used only for the relevant purpose and shared only where reasonably necessary.
For more information about health and traveller responsibilities, please consult our Terms and Conditions.
16. Children’s Privacy
Our website and travel enquiry services are intended primarily for adults arranging travel.
Where information concerning a child is required to organise a family journey, it should be provided by or with the involvement of the child’s parent or legal guardian.
Natura Travel does not knowingly use children’s personal information for independent marketing purposes.
17. External Websites
Natura-travel.com may contain links to external websites, including accommodation providers, tourism organisations, transportation providers or other useful travel resources.
Natura Travel is not responsible for the privacy practices of independent third-party websites.
When you leave our website, we recommend reviewing the privacy policy of the website you visit.
For more information about external links and the use of the Natura Travel website, please see our Legal Notice.
18. Travel Information and Our Blog
Visitors can browse our Madagascar Travel Guide without submitting a travel enquiry.
Our travel articles provide general destination information and inspiration for planning a journey.
If you later decide to contact Natura Travel to request a personalised itinerary, the personal information you provide will then be handled according to this Privacy Policy.
19. Complaints About Personal Data
If you have a concern about how Natura Travel uses your personal information, please contact us first so that we can review the matter.
You may also have the right to contact the competent data protection authority under the legislation applicable to you.
Madagascar’s personal data protection framework provides for the Commission Malagasy de l’Informatique et des Libertés (CMIL) as the authority responsible for personal data protection matters.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology providers or applicable legal requirements.
When the policy is updated, the “Last updated” date at the top of this page will be changed.
We recommend reviewing this page periodically.
21. Contact Us
For questions about this Privacy Policy, your personal information or how your information is used, please contact:
Natura Travel
43, rue Rainandriamampandry
101 Antananarivo
Madagascar
Email: [email protected]
Phone: +261 (0)34 30 966 56
Phone: +261 (0)37 59 050 78
You can also learn more about our services through our Madagascar tours, read our Terms and Conditions or consult our Legal Notice.
